FAQ
Q: What materials are your spice jars made of, and are they airtight? A: Our spice jars are made of food-grade, safe materials including clear glass, BPA-free plastic, and stainless steel. All our spice jars feature airtight lids—equipped with silicone gaskets or screw-on designs—that effectively lock in freshness, prevent moisture, dust, and air from entering, and keep herbs, spices, and seasonings flavorful for longer. Glass jars offer visibility to easily identify contents, plastic jars are durable and shatterproof, and stainless steel jars are rust-resistant and ideal for long-term storage. Each product description specifies the material and airtight feature details.
Q: Are your heat-resistant mats safe for all kitchen surfaces? A: Yes, our heat-resistant mats are designed to be safe for all common kitchen surfaces, including countertops (granite, quartz, marble, wood, and laminate), tables, and stovetops. They are made of heat-resistant materials (silicone, cotton, felt) that can withstand temperatures up to 230°C (446°F), providing a protective barrier against hot pots, pans, dishes, and appliances, preventing scratches, burns, or damage to your surfaces. The non-slip base ensures the mat stays in place during use, adding an extra layer of safety.
Q: What sizes do your spice jars and heat-resistant mats come in? A: Our spice jars are available in various sizes, from small (50ml) for individual spices to large (500ml) for bulk seasonings, perfect for organizing pantries of all sizes. They can be purchased individually or in sets for convenient storage. Our heat-resistant mats come in square, round, and rectangular sizes, ranging from small (15cm x 15cm) for small dishes to large (30cm x 40cm) for large pots and pans, ensuring there’s a size to fit every need.
Q: How should I care for my spice jars and heat-resistant mats? A: For spice jars: Glass and stainless steel jars can be washed in the dishwasher or by hand with warm water and mild detergent; plastic jars are dishwasher-safe (top rack recommended). Dry thoroughly before refilling to prevent moisture buildup. For heat-resistant mats: Silicone mats can be washed in the dishwasher or wiped with a damp cloth; cotton and felt mats should be hand-washed with mild detergent, air-dried, and avoid bleaching. All mats should be dried thoroughly before storage to prevent mold or mildew.
Q: Can I cancel or modify my order after placing it? A: Orders may be canceled or modified within 12 hours of payment, provided they have not yet been processed or packaged for shipping. After this window, orders are finalized, and changes are no longer available, as items are prepared for dispatch promptly to ensure timely delivery.
Q: What should I do if my item arrives damaged or defective? A: If your spice jar or heat-resistant mat arrives broken, cracked, stained, defective, or missing items, contact us within 48 hours of delivery with clear photos of the item and original packaging. We will assist promptly per our Return & Exchange Policy to resolve the issue.
Q: How long does shipping take, and can I track my package? A: Domestic orders ship within 1–2 business days and arrive in 3–5 business days. International orders take 8–16 business days due to customs processing. A unique tracking number is sent via email once your order ships for real-time monitoring of its journey.
Q: Do your spice jars come with labels? A: Yes, many of our spice jar sets include blank or pre-printed labels for easy organization, allowing you to label each jar with the spice name for quick identification. The labels are easy to apply and remove, and some are waterproof to withstand cleaning. Individual spice jars may not include labels, but we offer separate label sets for purchase if needed.
Q: Do you offer bulk discounts for commercial orders? A: Yes, we offer bulk discounts for commercial orders (e.g., for restaurants, cafes, catering services, or kitchen supply stores) of spice jars and heat-resistant mats. For bulk inquiries, please submit a request through our website’s online portal for a custom quote.
Q: Can your heat-resistant mats be used in the microwave or oven? A: Our silicone heat-resistant mats are safe for use in the microwave and oven (up to the specified temperature limit), making them versatile for heating food or placing hot dishes. Cotton and felt mats are not suitable for microwave or oven use, as they may burn or shrink. Each product description clearly specifies microwave and oven compatibility.